FAQ

  • We confirm all booking requests for the complex in general and allocate the room number only 2-3 days before check-in. This is the reason why we cannot guarantee you will get a specific apartment, especially if you arrive after the 20th June. Of course, we will consider your request and comply if possible. However, the chance of staying in your preferred apartment depends upon the timing of bookings by other guests prior to yours. It doesn’t always work out, so please don’t be disappointed if we can’t arrange it this time.

  • Accommodation for all complexes in the Dinevi Resort is controlled from our central reception desk in complex Diamond, which is open 24/7.  After registration and payment the guests are directed to their complex, where another member of our staff shows the guests to their apartment and hands over the key. The same applies to late night check-ins.

    In some cases, if you know the complex and if you are coming by car, you can go to your accommodation first (the complex will have your name and reservation) and afterwards you can go to the reception desk at Diamond with all your documents for registration and payment.

  • If you book your holiday via our complex profiles in booking.com you will be accommodated in the same complexes with the same facilities and service, with one difference only – booking.com guests do not receive free parasols and sunbeds on St.Vlas beach for every day of stay.  All the rest will be the same.

  • There is no need to book a parking place in advance. Every complex is equipped with a large car park, sufficient for all, even in the high season.

  • The maximum capacity of all rooms is clearly marked in the room descriptions and refers to all adults and children. We do not allow more people in the room, even if it will be a 4-6 year old child sleeping with the parents. We do not have extra mattresses and we do not engage in the practice of charging for extra people. If at check-in, it turns out that your numbers exceed the room limit, we will offer you a second room for an extra charge or we will refuse you the accommodation.

  • Yes, access to our Hotspot network will be given to you at the Diamond reception desk, with check-in and payment. The same access information is also valid for the beach and everywhere in Dinevi Resort, if you connect to the strongest Hotspot for your location.

  • Late check-out is negotiated at the Diamond reception desk. If late check-out is possible for your room it will only be known not earlier than 2 days before the check-out date. Late check-out, if possible, costs an additional 30 euros till 17.00h and 50 euros till 22.00h.  

    If you want to be sure that you can stay in the apartment until a later hour it is best to book one more day on your reservation.

  • The gross rate of all room types includes free use of 1 parasol and 1 sunbed on St.Vlas beach for every day of stay, per apartment. This bonus is given to you at Diamond Reception in the form of vouchers. For example, if your stay is 5 days, you will receive 5 double vouchers giving you a total of 5 free parasols and 5 free sunbeds.

    We remind you that 50% of the beach area is free, where everyone can use with their own parasol and beach equipment.  

  • We regret to inform that we do not accept pets in our apartments, even against payment. If you surprise us with your pet at check-in, we will refuse you the accommodation.

  • Yes, on arrival you will find the apartment prepared with bed linen and 2 towels for each guest. Change of bed linen and towels is twice a week.

  • With so many nice and large swimming-pools our guests are tempted to use more than one pool. This is possible and free of charge. Naturally, the tourists of the respective complex always have priority when it comes to poolside use, but if there are free sunbeds around the pool then you are welcome to use them.

  • If you cancel less than 14 days before arrival there is a cancellation fee of either the cost of the first night or the full cost of your stay, depending on the terms of your booking.

    Instead of cancelling, we recommend that you modify the dates of your reservation within the same  season. In this case the full amount can be transferred to cover the new reservation. However, any overpaid amount will not be refunded. 

  • We accept Visa, Mastercard and Maestro card, as well as cash payment in Euro or Lev.

  • From 2018 only, guests booked via the official Dinevi Resort agent, Laguna Tours, and our sales partners have free access to the kids’ entertainment at the amphitheater. This include the kids’ disco at Arena amphitheater and the kids’ beach corner. To verify that you are our guest at the amphitheater entrance, please show the card you received when you checked-in at the Diamond reception. For the other visitors, entrance to the kids’ discos is charged at 5 leva per child, parents are admitted free.