Reservations

Congratulations for your choice to be our guest at the Dinevi Resort in St. Vlas or Pamporovo!

Your booking and accommodation shall be processed and handled by LAGUNA TOURS LTD, an official part of the Dinevi Group and the sole representative for all holiday reservations within the Dinevi Resort.

LAGUNA TOURS LTD
Bulstat: BG 102150793

Address: Laguna Hotel (top floor), 1 Odessa Str., St. Vlas 8256

Arriving

August 8

Departing

August 12

Guests

Persons 4
Book now!
+359 889 00 20 20
  • All prices listed on our website are final, they include VAT (of between 9% and 20%, depending on the service) and resort tax . Regardless of the payment method chosen, the price of your booking shall not incur any extra charges, nor shall any such be due upon arrival.

    LAGUNA TOURS LTD reserves the right to change the prices and special offers listed, both on line and off-line, depending upon the rate of demand and the availability of vacancies. Amounts stated as due for bookings already confirmed or paid shall remain the same, regardless of any new price offers announced thereafter.

    The stated price includes: accommodation provided to the maximum sleeping capacity of the apartment booked, free WiFi, guarded parking space, swimming pool with sunbeds, 1 sun-lounger + 1 umbrella on the St. Vlas beach (per day, per apartment), daily cleaning service, change of linen and towels twice a week, free access to our entertainment programmes for children within the Dinevi Resort, all due VAT and resort taxes.

    Download SUMMER 2018 price-list ( PDF ).

    1. Call our 24-hour hotline for reservations:  +359  889 002 020 or +359 554 68 790

    2. Email: reservations@laguna-tours.com

    3. Online bookings: via the ‘BOOK NOW’ option on our webpage

    4. With your local tour operator: ask for Dinevi Resort’s current offer

    • your full name, number of guests (adults + all children up to 12 years of age)
    • a direct phone number (all codes stated)
    • the holiday complex in Dinevi Resort and type of apartment selected (one/two bedroom)
    • arrival and departure dates
    • approximate time of arrival at the reception desk
    • special needs or preferences

    If you find it difficult to choose a complex, please take a look at the online quiz on our website and check which one of the holiday complexes would meet your requirements best.

    We can also help you make a choice by asking a few more specific questions in a friendly phone call.

  • For each confirmed  booking, an advance payment of 30% of the full amount is due within 5 working days following the date of confirmation. The rest can be paid upon arrival.

    Advance payments may be made on-line by debit or credit card – via the booking process on our website.

    OR

    Via a bank transfer to:

    Raiffeisenbank AD, BIC: RZBBBGSF

    IBAN (BGN currency):  BG62 RZBB 915510 86038019

    Beneficiary: Laguna Tours Ltd

    Reason: please state your arrival date and the booking-holder’s name

    If an advance payment is not received in time, the reservation is automatically regarded as not guaranteed and may be cancelled.

    All ‘Welcome’ rate (low-price) reservations made online via our website must be paid 100% upfront, so the full payment is due in advance when finalizing such a booking.

    Reservations for New Year’s Eve in the GRAND MONASTERY and the MONASTERY 2 holiday complexes in Pamporovo must also be paid 100% in advance.

  • Free cancellations of confirmed and paid reservations are possible up to 14 days before the date of arrival. The amount paid will be refunded in one month, with only due bank charges deducted.

    Cancellations made less than 14 days prior to arrival will result in a penalty fee of 30%, i.e. the advance payment shall not be refunded.

    The advance payment can, however, be used for another booking within the same season.

    Cancellation with a penalty fee of 100%, regardless of the date, is charged for all bookings made online at the beneficial ‘Welcome’ rate (which is fully pre-paid).

    If you decide to change (instead of cancel) such a booking, the amount shall be duly recalculated, yet no refund shall be made for any overpaid amount.

    Cancellation with a penalty fee of 100%, regardless of the date, is charged for all bookings of special offers, as stated in the terms of the offer.
    If you decide to change (instead of cancel) such a booking, the amount shall be duly recalculated, yet no refund shall be made for any overpaid amount.

    Should the guest or guests fail to show up on the day of arrival (no-show), then the full amount of the advance payment shall be withheld as a penalty fee, without any right to use it for another booking.

  • Requests made on the part of the Guest to change the parameters of any paid reservations shall be accepted only in writing, i.e. if e-mailed to reservations@laguna-tours.com.

    LAGUNA TOURS undertakes to do its best to accommodate the desired change, yet without any guarantee. If the change is considered possible, it becomes effective only upon email confirmation by LAGUNA TOURS and an additional payment by the customer, should any such be due under the new terms.

    Modifications do not incur any extra charges or penalties.

  • Check-in, for all holiday complexes, is possible after 2 pm (14:00 h).

    For due accommodation and registration, all guests should visit the central reception in the DIAMANT complex*

             *except guests for OLYMP and Dolce Deluxe/Dolce Vita 2 who                 may check in at Olymp and Dolce      Deluxe reception desks.

    Check-out is due no later than midday, i.e. by 12 am (12:00 h).

    If you wish to check-out later, please contact the central reception in Diamond complex at least two days in advance to ask if it might be possible.
    If it is, you will need to pay 60 BGN for a late check-out up until 5 pm (17:00 h) or 100 BGN – for a late check-out up until 10 pm (22:00 h).